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    FAQ - Frequently asked questions about the topic

    Web Hosting with 1&1

    • What is web hosting?

      There is no one web hosting definition. However to simplify this the term, web host (or web hosting service provider), refers to a local or international business which provides the technologies and support services that are necessary in order for a website to be accessible through the internet. What is web hosting? It is the services provided by a web host. For private users, freelancers or small enterprises that do not have access to their own webserver, a web host offers cheap solutions to start a new web presence and reach a potentially global audience. When using a web hosting service, you get access to webspace on the internet which allows you to start building, publishing, and maintaining your own website. Your web host gives you the resources necessary in order for people, customers, and friends to be able to connect to your website (the host and the name of your domain).

    • Are there different types of web hosting services?

      Yes. In general, a very broad range of web hosting services is available to anyone interested in starting their own web presence. Most web hosting services are tailored to the needs of the mass market (free web hosting, shared web hosting, reseller web hosting); meanwhile, others target a very specific and more professional audience (dedicated hosting services, managed hosting services, cloud hosting services). 1&1 offers the complete website hosting range: whether you are a starter, an advanced user or professional, you are safe to entrust us with your new project. We will ensure you get the very best value while enjoying all of the features you require to build a successful website:

      If you are building your very first website, and you have no prior knowledge, we recommend you use our basic web hosting package in combination with our 1&1 website builder in order to have an intuitive way to get started instantly.

      If you do have experience, and prefer click-and-build-apps to create your website, then depending on your preference you can either use our WordPress hosting plan or select one of the plans displayed above and use Joomla or Drupal apps to get started with your web presence.

      If you are even more experienced, you can choose one of the packages above and start programming you new site from scratch in a programming language, like PHP.

      If you wish to have full control over your website resources, we will also allow you to gain full root access for your server of choice.

      In addition to this, our top-of-the-range web hosting packages include 1&1 Expert App Support to ensure that you make the most out of your development software as your website continues to grow.

    • How can I find out which web hosting service best suits my needs?

      Figuring out which web hosting service is right for you comes down to the demands of your website, your plans for growth, and which web hosting provider can meet your present and future needs. Of course there are many web hosting providers out there, but what makes 1&1 a unique web hosting provider is the breadth of services offered, and the ease with which customers can adapt their services to meet their growing needs. All of 1&1's website hosting packages are extremely flexible and allow your site to grow naturally when you wish to expand. If you require greater storage and performance options, then it's simply a matter of upgrading to the hosting package most suited to your requirements. In addition to this, 1&1 offers a number of optional extras that can be added to your web hosting package at any time; these include 1&1 SiteLock Basic and 1&1 CDN for entry-level hosting packages, as well as SEO Pro, Search Engine Marketing and ListLocal. The option to install open source apps like WordPress, Joomla! and Drupal, is available with just a few simple clicks. These services are above and beyond traditional web hosting services and they give you the ability to add powerful features as you need them - helping you to keep costs and maintenance at a level that is comfortable for you.

    • How do I host a website?

      In order to efficiently host a website, there are some considerations you should take into account to ensure that you have the proper services required for a succesful website. These questions are:

      • What is the purpose of your web hosting project?
      • How much web space are you going to need?
      • How much traffic do you expect your website to have?
      • Are there special requirements in terms of security?
      • What is the domain name that best suits your project and is it still available?
      • Is your site built for personal use or do you intend to start a business?
      • Are you planning to upload large amounts of data onto your webspace (e.g. videos or photo galleries?)
      • Are you planning to connect your web hosting project to an eCommerce platform?
      • Which is your preferred website builder technology in order for you to publish your content online?

      You also need to choose the right operating system for your website. Linux and Windows packages both have individual advantages. Linux is regarded as the most efficient and the most adaptable to demanding web environments, also enabling you to create online brochures, newsletters or enquiry forms and provides you with eCommerce solutions. Windows is recommended, if you want to integrate other Windows applications into your website. The drag-and-drop method also means that the design and management of your website is much easier. With Windows you also have access to searchable database facilities.

      Particularly, if your project is for professional purposes, you may be interested in sustainable web hosting. With 1&1 sustainable web hosting, you can host a website with packages that include security for you, your online visitors, and the environment. 1&1 protects the environment by running its servers and systems with green energy. Contribute to the development of renewable energies and host a website with 1&1.

    • Can 1&1 help me develop my website, once I begin hosting?

      Once you have decided on the web hosting package that is most suited to your requirements, 1&1 has a number of ways to ensure you get the most out of your web developing experience. To begin with, regardless of whether you are a programming expert or not, the 1&1 Website Builder will give you the opportunity to create beautiful, functional websites with its simple and intuitive interface. It can be purchased as an addon to your web hosting plan in the upselling process on our website. With it, you can select and edit a variety of professional templates that function on both desktop and mobile devices.

      The technological innovations in mobile communications now allow smartphone users to access the Internet on the go. Another great option for a nice website designs is therefore NetObjects Fusion® 1&1 Edition—making your website available anywhere with mobile optimisation and a fantastic appeal. Once your web hosting and design needs are met and your website is up and running, 1&1 can help you promote your site through your web hosting package. With the implementation of the 1&1 Newsletter Tool, the integration of social media and the use of the 1&1 SEO tool, you'll be able to reach out to new customers or users and ensure that your website helps build a lasting impression. What's more, with a range of powerful analysis tools at your disposal, you'll be able to monitor the performance of your website and learn more about visitor behaviour. So that's brand development, marketing, web hosting and design all in one place!

    • Can I get professional web hosting for free from 1&1?

      A free web hosting solution is rarely suitable for professional web hosting, since the supply and maintenance of the server hardware creates costs for the operator. As a web host, we target customers who place an emphasis on basic hosting equipment of real quality, and who expect more than simply web space for their professional web hosting needs. Therefore, we equip our chargeable yet cheap hosting packages with a lot of features like support for popular programming languages and databases.

    • How can I be sure my website is using secure web hosting?

      At 1&1 we understand that secure web hosting is a top priority for our clients, and we are therefore committed to ensuring the very highest levels of security and safety with all of our services. As part of this commitment, 1&1 offers enhanced SSL protection with an external firewall that helps protect against any outside attacks with all secure web hosting packages. To ensure your valuable data is safe, 1&1 offers a webspace recovery for users with Linux hosting. Individual files can also be restored from separate folders, giving you complete control and peace of mind. Finally, 1&1 SiteLock performs monthly scans of a lot of sub-pages of your website - providing you with the very best security tool for your website hosting needs.

    • Can I expand my web hosting options as my website grows?

      All of 1&1's website hosting packages are extremely flexible and allow your site to grow naturally and when you wish to expand. If you require greater storage and performance options, then it's simply a matter of upgrading to the hosting package most suited to your requirements. This is achieved seamlessly thanks to 1&1's geo-redundant servers that employ the very latest technology and software. In addition to this, 1&1 offers a number of optional extras that can be bolted on to your web hosting package at any time. These include 1&1 SiteLock Basic and 1&1 CDN for entry-level hosting packages and additionally SEO Pro, Search Engine Marketing and ListLocal across all hosting packages. This gives you the ability to add powerful features as you need them – helping you to keep costs and maintenance at a level comfortable for you. Finally, the ability to include a comprehensive range of open source apps such as WordPress, Joomla! and Drupal, ensure that your website hosting solutions are completely future proof. What's more, they can all be installed with just a few simple clicks.

    • Can I use WordPress or other apps in combination with a 1&1 web hosting package?

      Yes. In order to manage the content of your new website, our hosting packages give you the opportunity to use a variety of relevant apps, such as WorPress, Joomla!, Drupal or Typo3. With just a few clicks, your new web hosting service comes to life.

    • Is it possible to use 1&1s web hosting to create a successful eCommerce platform?

      Yes. If you are planning to set up an eCommerce website using your new 1&1 web hosting tariff, you can choose from open source applications such as Magento, PrestaShop, osCommerce or Zen Cart, and combine with an eCommerce web hosting package. It's important to have the right eCommerce web hosting package because eCommerce sites normally generate a lot of traffic and have to process transactions, so you will need a hosting package that can accommodate this activity. If you haven't already created an eCommerce site, 1&1 also has a huge amount of industry specific eShop templates available to aid your eCommerce website design. What's more, all 1&1 eShop designs are responsive, or optimised for mobile, ensuring that your eCommerce site stays ahead of the curve. From design to ecommerce web hosting needs, 1&1 has you covered!

    • What kind of web hosting support can 1&1 offer me?

      With over 13 million customers, 1&1 is proud to offer unparalleled customer service that ensures you can always depend upon comprehensive support for your website hosting. Our highly trained technical experts offer 24/7 telephone and email support, giving you constant access to excellent advice and assistance, whatever your webhosting question. Of course, 1&1 is also on hand to answer any other questions or queries you may have regarding any of our products – particularly useful as your website grows and you require greater support. 1&1 has been providing happy customers with the very best products since 2001 and we are committed to continuing to operate as industry leaders with excellent credentials. Our high-level customer support has been recognised with a host of awards and customer testimonials – which means your cheap web hosting solution is both secure and reliable at all times. Whatever your expertise or level of experience with website hosting, 1&1 can help guide you through any difficulties you are facing. From simple questions regarding package choice, to more complicated technical questions about system infrastructure, 1&1 is here to ensure you make the most of our products and enjoy the very best of the web.

    • Can I contact 1&1, if I need help regarding my web hosting package?

      Yes. If you have questions or experience difficulties with one of our hosting products, please contact our experts directly for help 0333 336 5691. For questions regarding billing, please contact 0333 336 5780. If you would like to place your web hosting order via phone, please contact our sales department directly through 0333 336 5509.

    • 1

      1&1 Basic: 12 months £0.99/month, then £4.99/month. 30 day money back guarantee. Billing cycle 1 month. Minimum contract term 12 months. No setup fee.

      One FREE .com | .net | .org | .info | .biz | .eu | | | domain is included with the purchase of a new package with a 12, 24, 36 month contract term, subject to availability. You must add the domain to your basket before purchase. This free domain offer applies for the first 12 months only. After 12 months, domains purchased through this offer will renew at the regular price.

      Performance Level: Billing cycle 1 month. Can be canceled at any time. No setup fee.
      Optional increase for 1&1 Basic: Performance Level 2 for £1.99/month. Performance Level 3 for £3.99/month. Performance Level 4 for £5.99/month. Performance Level 5 for £7.99/month.
      Optional increase for 1&1 Unlimited Plus: Performance Level 3 for £1.99/month. Performance Level 4 for £3.99/month. Performance Level 5 for £5.99/month.
      Optional increase for 1&1 Unlimited Pro: Performance Level 4 for £1.99/month. Performance Level 5 for £3.99/month.