Traditional e-mail is still a big part of online communication for private and for business use, with many users typically opting for Outlook as their e-mail client. For PC users, Microsoft is practically an essential, but many private users and small businesses often look for alternatives. Luckily, there is a great number of free e-mail programs available for anyone put off by Outlook’s licensing...
Whether you’re on holiday, on a business trip, sick, or not contactable for other reasons: an automatic out-of-office reply informs your e-mail contacts about your absence. Depending on your needs, you can also use Outlook auto reply to refer the query to a colleague who is covering for you during your absence. The wording of the ideal out-of-office e-mail depends on the context.
If you’ve already created the text for your out-of-office message, you usually want to generate it as an automatic reply in your e-mail programme. In Outlook, you can specify who gets your out-of-office reply and set up rules ahead of time so that e-mails from designated people are answered differently than other contacts. We’ll show you how to set out-of-office in Outlook according to your needs.
Setting up Outlook out-of-office reply
Following these easy steps, you’ll learn both the basic and advanced options for how to create an out-of-office message. In Outlook, begin by clicking “File” in the top left corner. This will bring up a menu window with your account information and some options.
Click on the “Automatic Replies (Out of Office)” button. This opens a new window.
You can enable the automatic reply function in this window and set a time for Outlook to send your out-of-office message. If your absence is effective immediately, simply leave the “Only send during this time range:” box unchecked.
There are two tabs above the message box which allow you to set up different Outlook away messages for internal and external contacts. Any e-mail contacts who share the same domain (after the @) with you will receive the automatic reply for “Inside My Organisation.”
All other contacts will receive the out-of-office reply you designated on the right tab. If you prefer the replies to be identical, simply copy (Ctrl C) and paste (Ctrl V) the message from the first tab into the second tab (note that right-click copy and paste is disabled in the out-of-office assistant). You might prefer using different replies, a more casual or light-hearted one for colleagues, and a strictly professional tone for clients, for example. You can also specify that only people in your address book receive an automatic response.
When your out-of-office reply messages are ready to go, click “OK.” Your automatic reply, including the out-of-office message, is now scheduled in Outlook.
Specifying rules when setting up out-of-office in Outlook
On holiday and don’t want to see e-mails from colleagues or customers, but want to be available for your boss in case something urgent arises? Waiting impatiently for an answer from a sales partner and want to see it right away? Want to at least be available to your department? Outlook can accommodate such instances in “Automatic Reply Rules.” Just click the “Rules” button in the bottom left corner of the automatic replies dialogue box.
With “Add Rule,” you can now follow the easy steps to define rules for specific e-mail contacts.
From top to bottom, you can specify the following criteria to set up your reply rules:
- From…: Here you can designate specific contacts. Outlook then responds to e-mails from these contacts according to the rules you set. You can also click the button to select contacts from the address book.
- Sent To…: This can specify categories of e-mails in which you are one of the addressees, e.g. as a member of a distribution list such as a listserv. You can also specify whether only e-mails addressed directly to you are subject to the special rules and/or e-mails that are sent to you in cc.
- Subject: If the subject contains certain words (such as “Important”), the response will be generated according to your specified rule.
- Message body: You can also set up a specific response in cases where certain phrases (for example, “urgent answer” or the name of a particularly important project) appear in the body of the e-mail.
The following actions are available:
- Alert with: This option specifies that certain e-mails will generate a specific additional reply. This can even include a sound effect.
- Delete: E-mails that meet your predetermined criteria will simply be deleted when you select this action.
- Move to: This allows you to move e-mails to another folder entirely, which is useful if you want to store certain e-mails in one place.
- Copy to: A copy of the relevant e-mail will be sent to a specified folder while also leaving the original in the main inbox.
- Forward: Forwards specific e-mails to another address, e.g. to your personal e-mail. Under “Method” you can choose between three display options: “Standard,” “Leave message intact,” or “Insert message as an attachment.”
- Reply with: This can be used to set up an individual out-of-office reply to specific e-mails. Write the text like an e-mail in a new dialogue box.
- Custom: This option allows you to upload special implementation templates. This is intended for experts.
Once you’ve mastered the basics, you might want to learn how to set out of office in Outlook using the “Advanced” button at the top right. This allows you to set more specific rules.
These special functions allow you to specify the following:
- Size: Allows you to filter e-mails by file size, for example, to prevent e-mails with large documents from downloading via your mobile data if you’re on the go
- Received: Here you can separate out e-mails that arrive during a specific period
- You can also set parameters for importance and sensitivity
- You can set special rules for unread e-mails and e-mails with attachments
- By checking “Only items that do not match these conditions,” you can reverse select your criteria, for example, by selecting a contact under “From” and switching on this feature, the overall rule then applies to all contacts except the selected person
- Designate properties through stored forms or documents (intended for experts)
Once your rules have been defined, they appear in the overview.
Use this list to easily turn rules on or off and to edit them. The example above shows a special rule for your boss, whose e-mails will then be forwarded to your private e-mail so that you can be reached in urgent cases. All other contacts will receive one of two out-of-office replies – which depends on whether they are internal colleagues or external contacts. When you have designated all the rules that should apply, save them by clicking “OK.”
If you haven’t specified a timeframe for your absence, remember to turn off the auto reply when you are back in the office.